Deleting Your Account

This page is about deleting your Coparia account and the data attached to it. Coparia is published by Coparia Labs LLC, a California limited liability company, and is distributed as Coparia on the App Store and Google Play and as a web app at app.coparia.app.

Deletion is something you can do yourself, in the app, without asking us. The rest of this page says where the button is, what it does, what it deliberately does not do, and how to reach us if you cannot get into your account to press it.

Deleting it yourself

Open Coparia on your phone or at app.coparia.app and sign in.
Go to Settings → Sign-in & security.
Choose Delete account.

Before anything happens you are shown, family by family, what your leaving will do: a household where another parent is still a member carries on without you, and a household where you were the only parent is archived. If you kept a private journal, you are told how many entries it has and offered a download of it, because it is deleted with your account. You confirm from that screen.

It takes effect immediately. There is no waiting period and no grace period, which also means there is no undo: we cannot restore a deleted account, and signing up again with the same email address gives you a new, empty one rather than your old one back.

Write to support@coparia.app from the email address on the account and ask us to delete it. Say that you want the account deleted so there is no ambiguity about what you are asking for.

We will confirm you control the address before we act, because a deletion nobody can undo is exactly the request an angry ex-partner would like to be able to send on your behalf. Expect us to answer within a few days. Once we have confirmed it is you, we run the same deletion the button runs, on your behalf, so everything on this page applies in the same way.

Two things are different when we do it for you:

Your private journal. You cannot download it first without signing in, and it is deleted with the account. If you might need it, for example in a court case, tell us before we go ahead.
Sign in with Apple. We cannot remove Coparia from your Apple ID for you. Do it yourself at account.apple.com, under Sign-In and Security, then Sign in with Apple.

What is erased

Your email address, replaced on the account record with a placeholder that cannot receive mail. It is replaced the same way in our log of emails we sent you. That log keeps a record that an email was delivered for about 13 months, but no longer your address.
Your profile photo, deleted from storage as well as from the record.
Your app preferences and settings.
Every device you had notifications going to. The web browsers, the iPhones and the Android phones are three separate registrations, and all three go.
Your unread notifications.
Any download link you had generated for a copy of a family’s record. Those links open without a password, so leaving one alive after the account that made it is gone would be a door with nobody behind it.
Your sign-in credential, destroyed at our identity provider, so the account can no longer be used to get in. That includes the link to Google if you signed in with Google. If the first attempt fails, we retry it every day until it succeeds.
Your private journal: every entry, including ones you had already deleted, and the photos and files attached to them. Only you could read it, so nothing of it is kept for anyone else.
Any conversation with Copie we had stored. Today we do not store them at all.

What is redacted

Our activity log records what was done in each family, and by which account. When you delete your account, the personal details in every entry you made or that was about you are removed: event titles, children’s and family names, and anything like them. The entry itself stays, saying that something happened, when, and from which account, because it is the record of who changed what.

Entries written before August 17, 2026 were stored as a finished sentence, and those cannot be redacted, so they may still contain your name. If you ask, we can tell you how many there are.

What is anonymised rather than deleted

We keep a count of what people run Coparia on: a row saying an Android phone on a particular app version was in use in a particular month. When you delete your account, your name comes off those rows and the rows stay.

Deleting them would not protect you, because the row stops being about you the moment your account is unlinked from it. What it would do is quietly rewrite our own history of which devices we have had to support. What is personal about a sighting is the link to a person, so the link is what goes.

What we keep, and why

What you put into a family you shared stays in it: the messages you sent, with their words unchanged, the events, the custody history, the expenses and their receipts. So does your display name on those entries, unless you ask us to take it off (below).

We keep them because a co-parenting record is a shared record. The parenting schedule, the events and the messages in a family are as much the other parent’s as they are yours, and stripping them out would not delete your information so much as rewrite theirs. For a document people rely on during a separation, and sometimes put in front of a court, we think that is the wrong trade.

We also keep:

The activity log entries, redacted as described above.
Invitations sent to your email address, which still show that address.
The identifier Google or Apple gave us for your sign-in, and the record of which version of our terms you accepted and when.
Reports you made, or that were made about you, and requests you made to us about your information, because they record what we were asked and what we did about it.
Text other people wrote that happens to mention you, such as an event titled “Pickup with Dad”, and notifications already delivered to other members.
Copie answers you rated, with the question you asked and your rating, until they expire 30 days after you rated them, and the record of each Copie use, which holds no text.
Families you were the only parent in, archived, until their retention window ends (below).

Taking your name off a shared family

If you ask, we will show you as a role label, such as “Coparent A” or “Helper B”, instead of your name in every shared family you have left, or whose household was archived. The label replaces your name, nickname, email address and picture in the family’s member list, in the apps, in the family record export (both the PDF and the data file, messages included), in the calendar export, in message notifications, in digest and reminder emails, in the expense report and in our own activity log for that family. Your messages stay, with their words unchanged, shown as from your label. Your letter is never given to anyone else, so a reader can still follow who did what.

A few things are not changed: families you still use, text other people typed that mentions you, and activity log entries from before August 17, 2026. If you rejoin a family, or an archived family you are still in is restored while you have an account, you are named in it again, on past entries too.

You can ask whether or not you have deleted your account. Write to support@coparia.app from the email address on the account. If you disagree with where we have drawn these lines, tell us, and you can also complain to your data protection authority.

A family you were the only parent in

It is archived, not deleted on the spot. Nobody can see it, and if it was archived by mistake we can restore it while it is still inside its retention window. That window depends on the family’s plan on the day it was archived, and a later change of plan does not move it:

Plan when archived	The family is deleted after
Free	30 days
Plus	90 days
Pro	365 days

Families archived before we set these windows are kept for the longest of them, 365 days from the day they were archived.

Deleting it removes the family and everything in it: its children, schedules, events, messages, journal entries, expenses, and the photos and files stored with them. A family is never deleted while its paid plan is still being billed. It waits until that plan has ended.

When an archived family is permanently deleted, we also remove its name, its children’s and members’ names, event titles and other details from the activity log entries recorded about that family. Each entry keeps only what action was taken, by which account, and when. Reports keep only who made them and why. Copie conversations and ratings are deleted. Billing records are kept, without any family details.

If it was on a paid plan, archiving it sets the plan to stop renewing at the end of the period already paid for. That is not an automatic refund. The cancellation and refund policy says when we refund.

How long any of it takes to be gone

What deleting your account erases is erased from the live service when the deletion runs. A family you were the only parent in is deleted at the end of its window, above.

Our database is backed up continuously and those backups are kept for 30 days. A backup cannot be edited, so something deleted today survives in the backups taken before it until they age out, within 30 days. We do not restore a backup to recover deleted data for anybody, including ourselves, except to bring the service back after a failure.

Deleting some of your information, without closing your account

You do not have to choose between keeping your account and removing something from it. Most of it you can delete yourself, in the app, at any time:

An event, or a whole repeating series. Open it and choose Delete. It goes from everyone’s calendar at once, and is deleted for good 30 days later. The activity log entries about it, which can include its title, are kept.
A journal entry, and anything attached to it. The same: out of view at once, removed for good 30 days later.
A photo or file on a journal entry or an expense. Removing it deletes the file from storage.
An item, or an entire list.
A conversation. Deleting it removes it from your view. The other parent keeps their copy, for the same reason shared entries stay: their record is theirs. Once a message is sent, it is kept.
A child, a caregiver you have added, a Need to know entry, or an expense. Deleting one hides it from everyone at once. It stays in the family’s stored record, out of view, until the family itself is deleted, because it is part of the custody and money history the other parent relies on.
A whole family, by archiving it. That hides it from everyone in it, keeps it recoverable for its retention window, and then deletes it permanently, as described above.

If what you want removed is not in that list, write to support@coparia.app and tell us what it is. You do not need a reason, and asking does not close your account.

The one thing we will want to talk about first is anything that is also part of the other parent’s record, which is the limit described above rather than a different policy.

Deleting the app is not deleting your account

Removing Coparia from your phone removes the app and the copy of your calendar it kept for offline use. It does not tell us anything, and your account stays open. If you want the account gone, use the steps above first, or write to us.

Canceling a paid plan

Deleting your account is not the same as canceling a subscription. A plan on a family you were the only parent in is set to stop renewing when that family is archived, as described above. A plan on a family that carries on with your co-parent is not changed by your leaving, so if you pay for it, cancel first, then delete. The cancellation and refund policy covers how to cancel, what happens to a plan when you do, and when we refund.

Questions

Write to support@coparia.app. The full account of what we collect and who ever sees it is in the Privacy Policy.